Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be RECIEVED BY US in the new condition, unused and uninstalled, with tags, and in its original packaging. You’ll also need the receipt for proof of purchase included in the package.   Any parts we receive that do not meet this requirement will, AT OUR DISCRETION, will be partially refunded or refused. 

To start a return, you can contact us at spencer@bronson.group Please note that returns will need to be sent to the following address: 367 E Redlands Blvd, San Bernardino, CA, 92408

If your return is accepted, Customer will be responsible for shipping the item back to our location. Items sent back to us without first requesting a return will not be accepted and packages will be refused.

You can always contact us for any return question at spencer@bronson.group

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right by either refunding or replacing the item that is improperly shipped. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges can be done for other products of a different size or type, typically at the customer's shipping expense, as long as products are unmounted and clear of any visible damage.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bronsontssworkshop@gmail.com.